Sr. Deskside Support Technician
Company Description Jobs for Humanity is partnering with Safelite to build an inclusive and just employment ecosystem.
Therefore, we prioritize individuals coming from the following communities:
Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals.
This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name:
Safelite Job Description Are you interested in this position? Don't hesitate to apply, even if you don't meet every requirement! We are an auto glass company, but we offer more than just that.
We are committed to helping you build a rewarding career and encouraging you to have a fulfilling life.
Join us and experience the best workplace you'll ever be part of.
Location:
Nanticoke, PA In this role, you will provide Tier 2 support to all end users in our organization or at a specific location.
As a Sr.
Desktop Support Technician, you will be responsible for installing, diagnosing, repairing, maintaining, and upgrading computer hardware, software, peripherals, and equipment to ensure optimal performance in the workplace.
Additionally, you may also be the main IT contact at one of our key distribution centers, proactively monitoring all IT infrastructure and applications used at the site.
What you'll do:
Provide daily support for desktops, software, and peripherals by troubleshooting, identifying root causes, and resolving problems with minimal supervision Perform basic network troubleshooting, such as patching, cabling, and resolving level 1 network issues; escalate when necessary Create operating instructions, maintain technical documentation, and provide one-on-one training to end users when necessary Offer telecommunication support, including troubleshooting end point devices; escalate when necessary Ensure standard processes are followed for reporting and managing incidents Maximize the use of hardware and software by training users, answering their questions, and providing instructions Provision desktops, laptops, and mobile devices by deploying Windows images and performing initial configuration and setup Respond to and document incidents/requests in the ticketing system and provide regular updates to customers, Service Desk associates, and management Comply with all policies and standards What you'll need:
1-3 years of experience in Deskside Support and Networking Experience coordinating services and activities in an IT environment Break-fix experience with desktop class hardware, including desktops, laptops, tablets, smartphones, and thin clients Experience configuring external peripheral devices, such as printers and scanners Basic understanding of audiovisual equipment, including configuration and troubleshooting of digital signage and collaboration solutions Basic understanding of telecommunications concepts and systems, including IP phones, wireless headsets, and soft phone applications Knowledge of Incident Management is preferred Retail Support Experience is preferred A
Certification is preferred The ability to lift equipment weighing up to 45 pounds Ability to communicate professionally with customers at all levels of the organization Other requirements include being a team player, a good communicator, and a collaborative worker Availability to work flexible hours and be on call as needed Experience in a call center or Service Desk environment and managing hardware assets is preferred What you'll get:
Competitive weekly pay and bonus opportunities A comprehensive benefits package valued at more than $10k, including a 401(k) plan with company matching, customized medical coverage plans, and paid time off (PTO) programs which support work/life balance Up to $5,250 annually in tuition reimbursement For a complete overview of our health, wealth, and life offerings, visit our website www.
safelitebenefits.
com #LI-JR1 #LI-ONSITE Internal Associates:
If you are already a member of the Safelite team, please apply through your Workday account by searching for 'Find Open Jobs'.
Diversity:
Safelite welcomes everyone.
We value our diverse workforce and suppliers, and we are proud to be an equal opportunity employer.
Learn more at Safelite.
com/Careers.
Benefit amounts are estimates only.
Actual values will depend on benefit elections during enrollment.
This position description does not cover every aspect of the role.
Reasonable accommodations will be provided for individuals covered by ADA, ADEA, FMLA, and other laws and regulations as required.
The physical and mental demands listed are not job qualification standards but are provided to help the employer, employee, and/or applicant identify tasks where reasonable accommodations may be necessary due to an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations, and Safelite Group, Inc.
policies and practices.
Recommended Skills Call Centers Communication Computer Architectures Desktop Support Digital Signage Incident Management Estimated Salary: $20 to $28 per hour based on qualifications.
Therefore, we prioritize individuals coming from the following communities:
Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals.
This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name:
Safelite Job Description Are you interested in this position? Don't hesitate to apply, even if you don't meet every requirement! We are an auto glass company, but we offer more than just that.
We are committed to helping you build a rewarding career and encouraging you to have a fulfilling life.
Join us and experience the best workplace you'll ever be part of.
Location:
Nanticoke, PA In this role, you will provide Tier 2 support to all end users in our organization or at a specific location.
As a Sr.
Desktop Support Technician, you will be responsible for installing, diagnosing, repairing, maintaining, and upgrading computer hardware, software, peripherals, and equipment to ensure optimal performance in the workplace.
Additionally, you may also be the main IT contact at one of our key distribution centers, proactively monitoring all IT infrastructure and applications used at the site.
What you'll do:
Provide daily support for desktops, software, and peripherals by troubleshooting, identifying root causes, and resolving problems with minimal supervision Perform basic network troubleshooting, such as patching, cabling, and resolving level 1 network issues; escalate when necessary Create operating instructions, maintain technical documentation, and provide one-on-one training to end users when necessary Offer telecommunication support, including troubleshooting end point devices; escalate when necessary Ensure standard processes are followed for reporting and managing incidents Maximize the use of hardware and software by training users, answering their questions, and providing instructions Provision desktops, laptops, and mobile devices by deploying Windows images and performing initial configuration and setup Respond to and document incidents/requests in the ticketing system and provide regular updates to customers, Service Desk associates, and management Comply with all policies and standards What you'll need:
1-3 years of experience in Deskside Support and Networking Experience coordinating services and activities in an IT environment Break-fix experience with desktop class hardware, including desktops, laptops, tablets, smartphones, and thin clients Experience configuring external peripheral devices, such as printers and scanners Basic understanding of audiovisual equipment, including configuration and troubleshooting of digital signage and collaboration solutions Basic understanding of telecommunications concepts and systems, including IP phones, wireless headsets, and soft phone applications Knowledge of Incident Management is preferred Retail Support Experience is preferred A
Certification is preferred The ability to lift equipment weighing up to 45 pounds Ability to communicate professionally with customers at all levels of the organization Other requirements include being a team player, a good communicator, and a collaborative worker Availability to work flexible hours and be on call as needed Experience in a call center or Service Desk environment and managing hardware assets is preferred What you'll get:
Competitive weekly pay and bonus opportunities A comprehensive benefits package valued at more than $10k, including a 401(k) plan with company matching, customized medical coverage plans, and paid time off (PTO) programs which support work/life balance Up to $5,250 annually in tuition reimbursement For a complete overview of our health, wealth, and life offerings, visit our website www.
safelitebenefits.
com #LI-JR1 #LI-ONSITE Internal Associates:
If you are already a member of the Safelite team, please apply through your Workday account by searching for 'Find Open Jobs'.
Diversity:
Safelite welcomes everyone.
We value our diverse workforce and suppliers, and we are proud to be an equal opportunity employer.
Learn more at Safelite.
com/Careers.
Benefit amounts are estimates only.
Actual values will depend on benefit elections during enrollment.
This position description does not cover every aspect of the role.
Reasonable accommodations will be provided for individuals covered by ADA, ADEA, FMLA, and other laws and regulations as required.
The physical and mental demands listed are not job qualification standards but are provided to help the employer, employee, and/or applicant identify tasks where reasonable accommodations may be necessary due to an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations, and Safelite Group, Inc.
policies and practices.
Recommended Skills Call Centers Communication Computer Architectures Desktop Support Digital Signage Incident Management Estimated Salary: $20 to $28 per hour based on qualifications.
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